These terms relate to the supply, fitting, and after-sales service of any work or product provided by Steven Milbourne – Trading as Maun Valley Boilers and Bathrooms. Customers are advised to read these terms thoroughly. If you have any questions, please contact us before the work proceeds.

1. Terms of Service

a) Once the customer and Maun Valley Boilers and Bathrooms agree on work to be carried out, a start date will be confirmed. While we aim to meet the agreed date, it may be subject to change due to unforeseen circumstances. Customers will be informed of any changes as soon as possible.

b) In the event of clerical or pricing errors, Maun Valley Boilers and Bathrooms is not obligated to honour the incorrect quotation or agreement. It is the customer's responsibility to verify that all provided quotations are complete and accurate.

c) Any item or service not listed in the agreed quotation may not be included in the project cost unless a mutual amendment is made.

1. Planning Process

a) Customers must notify us of anything relevant to the service or products required (e.g., listed building restrictions or specific regulations).

b) It is the customer's responsibility to obtain any necessary consents, including planning permission, before the commencement of work.

c) All goods supplied will be new unless otherwise specified. All products and services provided by Maun Valley Boilers and Bathrooms are covered by a 12-month guarantee.

1. Products and Materials

a) Products quoted are subject to availability. If any item becomes unavailable, we will contact you to discuss alternatives, which may require amendments to the quotation.

b) Slight colour variations may occur due to manufacturing processes and are not considered defects.

c) If any items require specific approval or regulations (e.g., TMV2 standards for certain disabilities), customers must inform us during the planning stage.

d) Maun Valley Boilers and Bathrooms is not responsible for any issues caused by products not supplied by us.

e) Some products, including bespoke items or tiles, may not be eligible for return or refund. Restocking charges may apply where returns are accepted.

1. Services

a) Services like plastering, electrical work, or building alterations are listed separately in the quotation. Any changes to these services after the contract is signed may incur additional charges.

b) Work not included in the original quotation will not be provided without additional costs.

c) We require uninterrupted access to a safe working environment. The customer must allow free access to the property, including spaces like the loft, if required.

d) We use both our own fitters and subcontractors. All work, regardless of who performs it, is covered under the 12-month guarantee.

e) While we aim to complete work within the estimated timeframe, additional time may be required at no extra charge unless additional work has been requested.

f) We do not collaborate with third-party tradesmen or DIYers during our projects.

1. Installation Work Practices

a) Floor protection, such as sticky plastic sheeting, will be applied where necessary to minimise mess.

b) Tiles and coverings will not typically be installed behind baths, shower trays, or modular furniture unless specified during the planning stage.

c) Waterproof tileboards and moisture-resistant plasterboards will only be used if agreed upon during planning.

d) Customers are responsible for approving any changes to surfaces, walls, or floors during installation.

e) Installation may require interference with utilities (e.g., water, gas, or electricity). We will minimise disruption as much as possible.

1. Warranty Terms

a) We provide a 12-month warranty on all products and services supplied by Maun Valley Boilers and Bathrooms.

b) If a product fails due to defects within the warranty period, we will repair or replace the affected item at no charge.

c) If the original product is no longer available, a replacement of a similar specification will be offered.

d) The warranty does not cover normal wear and tear, misuse, or damage caused by chemicals.

e) Manufacturer warranties may extend beyond 12 months but might not include labor costs.

f) Maun Valley Boilers and Bathrooms will assist with manufacturer warranty claims when possible, even after our 12-month guarantee period has expired.

g) The warranty starts on the final day of installation.

1. Warranty and Remedial Work

a) Warranty work requested within the 12-month period will be carried out free of charge.

b) Any additional or modified work during the warranty period may incur extra costs.

c) After the first 12 months, labour charges may apply for any work required under manufacturer warranties.

d) Maun Valley Boilers and Bathrooms reserves the right to charge for any remedial work caused by third-party damage or misuse.

1. Cleaning and Maintenance

a) The customer is responsible for cleaning and maintaining the bathroom in accordance with manufacturer guidelines to retain warranty coverage.

b) We recommend avoiding caustic or abrasive cleaners to prevent damage.

c) Sealants and grout may deteriorate over time and should be replaced when signs of wear appear.

d) Showers, taps, and waste drains must be cleaned regularly to avoid performance issues.

1. Liability Limitations

a) We are not responsible for damages to reused or relocated items.

b) Decorating, painting, and tiling repairs beyond the immediate work area are not included.

c) Any required remedial work will be limited to the immediate affected areas.

1. Payment Terms

a) No deposit is required, and we offer free quotations for all services.

b) Full payment is due upon completion of the work to the customer’s satisfaction.

c) All goods remain the property of Maun Valley Boilers and Bathrooms until the final payment is received in full.

d) If unforeseen work is required during the project, this will be discussed with the customer and added to the final invoice.

e) Customers facing financial difficulties should contact us to explore alternative payment arrangements.

f) In case of non-payment or disputes, we will propose a resolution in writing with a 14-day response period. Failure to respond may result in third-party collection efforts, with additional costs passed on to the customer.

h) If payment is not made within 7 days of completion, then there will be a £50 admin charge for every collection attempt; we will attempt to collect payment every 7 days until the matter has been passed onto a 3rd party.